Q: What information do I need prior to calling Tameran Customer Support?
A: Please have the following information available when contacting Tameran Customer Support with a service question or request:
- Equipment type (brand, model)
- Equipment serial number
- Software name and version
- Physical address of the equipment
- Detailed description of any errors or what the operator was doing when the error occurred
- Contact information
Q: Where can I find the serial number for my equipment?
A: It varies per product:
- For aperture card scanners - serial number can be found on the rear of the machine
- For wide format paper folders - serial number can be found under the bridge on the right side of the machine
- For wide format paper stackers - serial number can be found on the front of the transport assembly
Q: Does my software have a serial number? If so, where can I find it?
A: Only the ImagePrep Series has a serial number. It can be found on the dongel key fob.
Q: How do I know if I have a maintenance agreement with Tameran?
A: Contact Tameran at either 866-502-5825, or email us at support@tameran.com.
Q: My C-Series Aperture Card Scanner will not power on.
A: The C-Series scanners power on only after you have started the C-Series Wicks & Wilson software.
For any other questions that were not answered on this page, please contact Tameran Customer Support at 866-502-5825.